Before buying any product from www.trakter.com please make sure that it is the right one for you. Read the description of our products carefully and call and ask us about any uncertainty you might have about your choice. If you have already bought a product that you find to be defective or is not what you wanted, please contact us for its return/exchange.
Terms of return
PRODUCTS CAN BE RETURNED/REPLACED WITHIN 14 DAYS OF PURCHASE. YOU CANNOT RETURN OR EXCHANGE THEM AFTER 14 CALENDAR DAYS.WE DO NOT ACCEPT BACK ANY PRODUCTS WHOSE PACKAGING HAS BEEN TAMPERED WITH. With suggest that you always keep the packaging of the products you buy for at least a week after youreceive them.
Process of returning a product
If you find that a product you purchased is not right for you, contact us as soon as possible.We will ask you about why you received something different than what you wanted in type or quality.You will have to repackage the product and send it along with a letter with your signature and the reason why you want to return/replace it. You will have to send it at your own expenseto our address at: Lagkada 367, Stavroupoli, Thessaloniki, Greece ZIP Code 56437 and choose if you want to replace it or use the money for a future purchase. Please include yourchoice on this matter in the letter.www.trakter.com is required to complete the procedure of thereturn/exchange within 15 calendar days from the moment we receive the product that the client sent back (If there is stock).
Cost of return:
Paying the cost of returning the product is the responsibility of the client.
Means of return:
The product must be returned using the same method you recieved it.
Cases where a return might not be accepted:
The product has been used
The product is not deffective
The reason that the buyer gave is not valid/true
There is no written letter with a signature and explanation
In this case, the cost of sending the product back is the responsibility of the client.
The amount you have paid (excluding shipment costs) will be returned to you in full or can be used in a future purchase from our e-shop. You must include your preference in writing in the letter of return along with your signature.